# Decagon: what AI models say (September 2026)

Source: Memetik Index, https://www.memetik.ai/vendors/decagon
Website: https://decagon.ai

Decagon was named in 3 of 50 AI answers across 1 category. Best position: AI agent builders, 6% answer share, ranked #19, named first in 2%.

## What Decagon is

Decagon is a conversational AI platform for enterprise teams that deliver customer experiences. It is used to build and operate AI agents for customer service across chat, voice and email.

Teams define agent workflows in natural language through Agent Operating Procedures. Decagon provides testing, simulations, versioning, experiments and observability so teams can assess and improve those workflows. Its intelligence layer connects with ticketing platforms, CRMs, knowledge bases, CCaaS providers and custom systems.

(From Decagon's own website, read 2026-09-02.)

## By category

| Category | Rank | Answer share | Named first | Models |
|---|---|---|---|---|
| AI agent builders (https://www.memetik.ai/index/ai-agent-builders) | #19 of 20 | 6% | 2% | GPT-5.6 Sol, Claude Opus 5, Claude |

## What the models said

> "Use Make instead if literally nobody on the team is technical, and go straight to Sierra or Decagon if your use case is specifically customer support at volume."
> — Claude Opus 5, AI agent builders