# Botpress: what AI models say (September 2026)

Source: Memetik Index, https://www.memetik.ai/vendors/botpress
Website: https://botpress.com

Botpress was named in 16 of 50 AI answers across 1 category. Best position: AI agent builders, 32% answer share, ranked #8, named first in 2%.

## What Botpress is

Botpress is an AI-native customer service platform for customer support teams, including senior support representatives. It has no per-seat cost, and AI usage is included.

Its agents can process refunds, update accounts and run multi-step workflows. When a case needs a person, Botpress can hand over the ticket with the conversation history, account details and troubleshooting steps. It can turn a resolution into knowledge so similar future tickets are handled automatically. Botpress works with an existing helpdesk or as a standalone helpdesk.

Pricing: There is no per-seat cost, and AI usage is included.
(From Botpress's own website, read 2026-09-02.)

## By category

| Category | Rank | Answer share | Named first | Models |
|---|---|---|---|---|
| AI agent builders (https://www.memetik.ai/index/ai-agent-builders) | #8 of 20 | 32% | 2% | GPT-5.6 Sol, GPT-5.6 Luna, Claude Opus 5, Claude, Claude Fable 5, Gemini, Gemini 3.5 Flash |

## What the models said

> "Choose Voiceflow or Botpress if your main product is a customer-facing conversational agent."
> — GPT-5.6 Luna, AI agent builders

> "Dedicated agent builders Botpress, Voiceflow, Relevance AI, Gumloop, Stack AI, and MindStudio appear repeatedly across the independent lists."
> — Claude Opus 5, AI agent builders